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FAQ
How do I buy online on Last2Ticket.com?

Buying online on Last2Ticket.com is easy, safe and available until the last minute. You only have to follow these steps:

1. EVENT SELECTION

Choose your event using one of the options:
· Featured events on the “Homepage”
· “Tickets” menu
· Search for event name

2. TICKET TYPE SELECTION

After selecting your event, you will have all the relevant event info available, such as venue, date and time, prices, etc.
· Select the amount of tickets you wish to purchase of each category;
· When you click “Buy Ticket” you will be able to see a summary of your order in the cart, where you will be able to amend your choice by clicking “+” and “-“ or delete.
· Important: After selecting your tickets, you will have 10 minutes to finalise your purchase. If you do not complete your purchase within that period, you will have to start again with a new order.

3. CUSTOMER DETAILS

· Confirm all items in your cart
· If you are a returning customer, please Login – If you do not remember your password click on “Forgot Password?”
· If you are a new customer, please choose the option “Don’t have an account? Please register” – Fill in the form with your details for your personal account followed by your VAT details if you would like these included in the invoice
· Please then check your email and follow the email confirmation link sent – on the email confirmation page click “Return to Website” to resume your purchase.

4. PAYMENT

· Select a payment method
There are three available payment methods
Visa, MasterCard and MBNET
· Insert your card number
· Insert the card expiry date
· Insert CVV (back of the card)
Multibanco - ATM (Portuguese bank account holders only)
· When Multibanco is the selected payment method, an email will be sent to the email address provided upon registration with the payment details to be used in any ATM machine or using your Homebanking website.
Paypal
· Login into you Paypal account and authorise payment.

5. ORDER CONFIRMATION AND TICKETS

· After payment is completed successfully, the tickets will be issued and emailed to the email address provided upon registration (this process can take up to a maximum of two hours in total).

Login or Register?

When placing an order you will be required to login into your personal account or register with Last2Ticket. Registration is necessary since all tickets will be sent through email.

1. If you are a returning customer, please Login – If you do not remember your password click on “Forgot Password?”.
2. If you are a new customer, please choose the option “Don’t have an account? Please register” – Fill in the form with your details for your personal account followed by your VAT details if you would like these included in the invoice.

How do I get the tickets for my online order?
After payment is completed successfully, the tickets will be issued and emailed to the email address provided upon registration (this process can take up to a maximum of two hours in total)
Important: The tickets are sent in a PDF document attached to the email. To view the ticket must have Adobe Acrobat Reader installed (you can download it for free).
What payment methods are available?

Tickets bought online on Last2Ticket can be payed for using one of three payment methods: Multibanco (ATM), credit/debit card and Paypal.

How do you guarantee the security of my details?

The online payment is completely safe, since a secure connection is used, which encrypts all your credit card details. 
Last2Ticket do not have access, nor has any information regarding the user’s credit card.

I have payed for my tickets but still have not received any emails. What should I do?

After payment is completed successfully, the tickets will be issued and emailed to the email address provided upon registration (this process can take up to a maximum of two hours in total).
Please also check the SPAM folder in case the email was marked as unsafe due to the tickets attachment.
Should you still have any questions, please contact us using Facebook  www.facebook.com/last2ticket or via email: info@last2ticket.com

How do I present the electronic ticket at the entrance of the event?

Tickets purchased can be printed or displayed at the venue:
· On paper
· Using a Smartphone/Tablet
· As a ticket on Passbook/Wallet

I bought a ticket but now can't go to the event. Can I have a refund ?

No. Refunds are not

A bought a ticket and the event got canceled or delayed.

You cand send an email to info@last2ticket.com. Last2ticket will answer the moment it has informations from the events organizers.

How can I add my ticket to Passbook/Wallet ?

See here a complete guide in how to use your ticket with Passbook/Wallet.

Can I get my tickets in one physical location?

No. The electronic tickets from Last2ticket are delivered exclusively through email, in a PDF document.

How can I access Last2ticket mobile app ?

Last2ticket mobile app is only available to event organizers. For the general public, the mobile app is not available yet.

How can I contact Last2ticket?

We are here to help!
Contact us through email at info@last2ticket.com ou by message at www.facebook.com/last2ticket/ .
Contact us through phone to 220 301 512, from monday to friday between 9h30 and 18h30.
Contact us through phone to 936 571 667, 7 days a week between 9h00 and 21h00.